Frequently asked questions
Refunds & Returns
Why can't I have a refund on digital products?
Refunds are not available for digital products, such as files, Club Memberships and Brush Sets. Once the order is confirmed and paid for by you, the product is immediately made available to you to download and so it is also not possible for you to return the product.
All descriptions and product images will always state what program or file type the product is for. It is your responsibility to make sure to check if the product is compatible with your software or art program before purchasing.
There is no obligation for Simkray to provide a refund in the following situations:
-You changed your mind about the product.
-You bought the product by mistake or didn't read the description
-You do not have sufficient expertise to use the product.
How can I cancel my club membership?
You can cancil your membership at any time by clicking your icon in the top right, clicking subscriptions and then canceling.
Why do you always draw black people?
In short because I am black and there isn't enough representation of black people in fantacy in the uk.
I'd like to use your art in my blog, video, Profile?
If you wish to use my work in a blog, video or acticle etc, that is fine as long as you proply cridit me for my work. ie. (Art by Simkray) and link/tag my website or account.
Do you have a patreon I can support you on?
What is the best way to contact you?
Emailing me is the best way to make sure I get your message: Simkrayink@gmail.com
If you contact me on one of my social media sites there is a chance I might not see it, so if it's something important it's best to email me.
What software do you use?
Computer: MacBook Pro Retina, 15-inch
Tablet: Wacom 27qhd
Video Editing: After Effects & Premiere Pro
Can you draw me for Free?
Are your commissions open? / When will they be open?
My commissions will open and close depending on the available time I have.
Where can I read Not Another Cliche?
You can read Not another cliche! here on my website, Patreon, Tapas and webtoons.
What are your work hours
Can you give me your brushes for free?
Can you work on my project for free?
How do you draw/ make webcomics?
Subscribe to my youtube channel for more.
What won't you draw?
I do not accept any requests for racist, offensive or sexually explicit things, and I do not expect/wish for my work to be used in that form.
Can you draw me something in this artist style please.
No. If you want something to be drawn in another artist style then please contact them instead of me.
How long will my commission take?
My working speed varies and depends on how many commissions/ projects I am currently working on. because of this, I will normally provide a rough starting date for when I will start working on your commission.
However commissions can take anything from a few weeks to a month or more, again depending on what you are commissioning.
if you are located in a different timezone to me (UK), that means there will probably be a delay when it comes to sending emails to one another
How much is your copyright?
I do not sell my copyright. only licences.
Can I order a commission if I see you at a market?
No. I don't do on the spot commissions as I do not carry my art supplies with me.
I only take commissions through my website, you can ask me about my commissions but I won't draw anything during a market and I will not take any payment for a commission during a market or event.
Do I recive the original file for the commission?
My commission prices do not inculde the original file. However the file can sometimes be purchased for an additional fee.
Can I take your work and put it in a book, T-shirt, etc
No. Please do not do this.
What are Art Commissions?
Art Commissions is a service where a client pays an artist to create original custom art.
Do you do Custom T-shirt Commissions?
If you do not wish for me to make your commission public on my socail midia until you are able to make/print a certain product let me know so we can work something out.
Updates to my copyright and licensing policy
Please Note: I will update my copyright and license information every few weeks or so. Therefore if you have commissioned me in the past, certain things may have changed therefore I will always send you an information sheet contain the current information.
I'm writing a Children's book, can you illustrate it for me?
I don't always take on these types of commissions, as they are very time consumeing, and take a long time to do, but you are wlcome to ask.
I have a budget for a project I’m working on, will you be able to work on it?
What is Kray Club?
Kray club is a membership service which allows you access to member only content on this website.
How do I import my brush to my art program?
All Brush Sets include a guide on how to import the brushes.
Can you make your Brush Sets for [insert Art Program here]?
When it comes to different art programs, it's important to note that each drawing program has its strengths and weaknesses, certain brushes will only work for that particular program or might work for more than one program but will look/work differently in each one.
When will new Brushes be uploaded to Brush Club?
New brushes will be uploaded on the 15th of every month.
I've lost my brushes, can you send them to me again?
If you are a brush club member, you already have access to the brushes which are switched out monthly, if you are a vip member then you can redowload any of the brush packs at any time from the vip section in the members area.